e-mail-responses-templates

We all know how awkward it can be to when you get “that” e-mail from a client asking for a discount and you freak out not knowing how to reply and not sound rude, but yet assertive? Ever been there? Well I have! It’s bound to happen, no matter what type of business or service you have, people will ask for a discount and that’s the truth. However being prepared and replying with a friendly yet assertive reply is the best way to stop those discount diggers in their tracks and help you grow a thicker skin to saying NO, it’s ok and you don’t owe anyone a discount if you don’t wish to. You’re a business not a charity and getting into that business mindset early on in your business is key.

Check out below the 3 responses I’ve worked on and curated to help you and me of course, to feel more confident and at ease when hitting that reply to a client wanting a discount.

3 MUST-HAVE E-MAIL RESPONSES FOR YOUR BUSINESS

3 Must have email responses

EMAIL RESPONSE 1: The Heck No Response

Hi CLIENT NAME,

Thank you so much for your inquiry, I truly appreciate it, however I don’t think we’re a great match for this (PROJECT, BRIEF etc.)

I wish you all the best when looking for a JOB TITLE HERE.

Best wishes,
YOUR NAME

EMAIL 2: Breaking Things Down Response

Hi CUSTOMER NAME

I’m so excited you want us to work together! When I first (MET YOU, READ ABOUT YOUR BUSINESS, SAW YOUR WEBSITE) I knew I really would enjoy the opportunity to (WORK TOGETHER, COLLAB) I love the work that you do, it’s amazing!

I would really love to pop you in my schedule and book you for this (PROJECT, BRIEF, COLLAB etc.) however I don’t discount my services. I have carefully priced my services I offer, based on my hourly rate and the amount of time I will need to invest in this. For this specific project, I have a breakdown for you of the costs involved:

SERVICE #1
Hourly rate:
Total hours:
Total cost:

I sincerely hope you understand that by discounting my services means I have to spend less time on a specific project or client in order to make sure I earn my hourly rate. I like to make sure I invest a full 100% into each of my individual client’s needs, which is why I don’t drop my prices.

I would love the opportunity to work with you on your project. I also firmly believe and like what you’re trying to accomplish with your (PROJEC, BUSINESS, MISSION), and I would enjoy to be a part of that.

If you would still be up for me to pop you in my schedule and secure you’re booking, I would be more than happy to move forward! Just let me know when you’re ready.

Kind Regards,
YOUR NAME

EMAIL 3: Time to Educate Response

Hi CUSTOMER NAME

I’m so excited you want us to work together! When I first (MET YOU, READ ABOUT YOUR BUSINESS, SAW YOUR WEBSITE) I knew I really would enjoy the opportunity to (WORK TOGETHER, COLLAB) I love the work that you do, it’s amazing!

I would love to go ahead and pop you into my schedule and get you booked with us, but I don’t discount my services.

THE REASON FOR THIS
– It would be completely unfair on long standing clients and new clients I’ve booked if they found out I had charged you less.
– I take pride in my work and add value with my skills.

I truly hope that you understand my perspective, and if you’re still keen on working together, I would love to get you booked and pop you into my schedule this month.

Let me know if you have any questions. I will be more than happy to answer.

Best,
YOUR NAME

I really hope this helps you. I know how annoying and stressful such situations can be. Take these templates, put in your own style and voice and never again freak out over a discount e-mail again!

 

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